SHIPPING POLICY

This policy explains how TECH STAR UK LTD sends orders within the UK and internationally, and what you can expect for dispatch and delivery.

Who we are

Orders are sold and dispatched by TECH STAR UK LTD, 3 Rushford Grove, Bolton, BL1 8TD, United Kingdom. For delivery questions, email te***********@***il.com.

Processing and dispatch

We aim to process and dispatch in-stock items within 1–2 working days (Monday–Friday, excluding UK public holidays). During busy periods or sales, dispatch may take a little longer; we will tell you if there is an unusual delay.

Delivery options and timescales

Available services and estimated delivery times are shown at checkout and depend on your address and the carrier. Estimates are not guaranteed and exclude delays caused by customs, weather, or the courier.

• UK: standard and express options where offered; typical UK transit is within the timeframe shown at checkout.
• International: delivery time and cost depend on destination and service; import duties, taxes, or customs fees may apply and are usually your responsibility unless we state otherwise at checkout.

Tracking

When your order ships, we will send tracking details to the email address on your order where the carrier provides tracking.

Address and failed delivery

Please check your address carefully before placing your order. We are not responsible for delays or loss caused by an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment (additional postage may apply) or a refund of the product value in line with our Refund Policy.

Damaged or missing items

If your order arrives damaged or something is missing, contact us at te***********@***il.com as soon as possible with your order number and photos of the packaging and items. We will help put it right.