REFUND POLICY
Simple, fair returns you can trust
We want you to feel confident buying genuine electronics and accessories from TECH STAR UK LTD. This policy explains how returns, refunds, exchanges, and faulty goods are handled.
Who we are
This policy applies to purchases from TECH STAR UK LTD.
3 Rushford Grove, Bolton, BL1 8TD, United Kingdom
Contact: te***********@***il.com
Return window
30 days from delivery
UK consumers — cooling off
If you are a consumer in the UK, you have a legal right to cancel your order within 14 days of receiving your goods.
In addition to your statutory rights, TECH STAR UK LTD offers a 30-day return period for eligible items, provided they are unused, in original packaging, and in resalable condition.
Change of mind
Items must be unused, in original packaging with all accessories, and suitable for resale. We may refuse returns if packaging is damaged or seals are broken where resale value is affected.
How to start a return
Email te***********@***il.com with your order number, item(s), and reason for return.
Do not send items back until we confirm the correct return address.
Refunds
Once we receive and inspect the returned item, refunds will be processed to your original payment method.
Refunds typically take 5–10 working days depending on your bank.
Delivery charges are refunded only where required by law or agreed.
Faulty or not as described
If an item is faulty, damaged, or not as described, contact us immediately. We will repair, replace, or refund in line with UK consumer law.
Return postage
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service.
Exchanges
We accept exchanges for eligible items. Contact us to arrange an exchange.
Contact details
TECH STAR UK LTD
3 Rushford Grove, Bolton, BL1 8TD, United Kingdom
Email: te***********@***il.com
VAT: GB 431 4900 24
Company no. 14382320